• Stop Selling, Shut Up, and Listen
  
  
• Building Valuable Connections Inside & Out
  
  
• Frustration 101: Dealing with Voicemail Systems
  
  
• Effective Leadership
  
  
• Article: “Lessons in EasySales: Stop Wasting Time on the Wrong People”
  
  
• 21st Century Closing Skills

Articles in Publications

• Sales & Service Excellence, Nov 2007. "Seasonal Sales Slump?"

• OC Register Oct 2007, by Patrick McClure. "Getting through the gatekeeper to reach a good sales prospect"

• OC Register Aug 27, 2007, by Patrick Mcclure.
  "Improve sales success by avoiding the hard sell"
  View article - View link

• OC Register July 18th, 2007, by Jan Norman. "Public speaking: get to the point"

• Sales & Services Excellence, Nov 2006. (see pg.9) “Frustration 101: Deal better with voicemail”

• Sales & Services Excellence, Feb 2006. “Closing Skills”

• The Toastmaster Jan 2007, Cover Story. “Building New Corporate Clubs”
  

Newsletters

• October 2008 - Clarity of Communication

   

• September 2008 - The Joy of Leadership

   

• July 2008 - The Sales Presentation

   

• June 2008 - The Value of a Satisfied Customer

   

• May 2008 - Never Enough Time

   

• April 2008 - Sell the Appointment

   

• March 2008 - Sell the Appointment

   

• February 2008 - Sell Value, Not Product

   

• January 2008 - You can't win the game without cheerleaders

   

• October - November 2007 Managing Gatekeepers and Electronic Defense Systems

   

• September 2007 Making an Irresistible Offer

   

• August 2007 Stop Selling, Shut Up and Listen

   

• July, 2007 Click: You Just Lost Your Audience

   

• June, 2007 Seven Signals to Connect!

   

• April, 2007 Overcoming Stage Fright

   

• April, 2007 Persuade from the Podium!
  

   

• March, 2007 Questions are the Answer

   

• February, 2007 Your Biggest Competitor

   

• January, 2007 How Adults Really Learn